Harita Görünümü

End user Interviews for your company web site – Analysis Simplified

You’ve done the interviews – informative weren’t they will? It’s the time to put the only thing that information that’s in your head down on paper, and pull everything together into a complete photo.

This article follows on from your previous article which offered tips on how to carry out the interviews themselves. Below we give you some practical techniques to apply whilst examining your interviews, helping black mold your effects into something tangible.

Shape your findings into a lien

After selection interviews you’ll find that curious about lots of interesting thoughts and ideas jumping around the head, but almost certainly in simply no clear structure. The effects will be much easier to understand and convey to others if they are bought into a apparent narration.

The best way to do this to do this is to set everything down on paper and then sift through the results to produce a final single story.

Sticky notes & a bright white board

2. Put all the concepts, concepts and conclusions you seen in each interview onto post-it notes (each point should be on its own note).
* Attempt to avoid long content as you’ve got to be able to quickly scan that and really know what it identifies, each post-it should just contain approximately 10 terms.
* Please use brief quotes or perhaps simple summaries if they will sum up the finding well.
* Squeeze in a number or perhaps an interviewee name for the corner so you can keep track wherever each sticky came from.
* If you interviewed people right from differing groups (for case new and returning customers) patterns will be easier to location if you put a symbol to each post-it (or used coloring co-ordinated post-its) to show which usually group that they belonged to.

After the selection interviews you’ll understand the common topics that look through the interviews, so complete the post-its around and group these people accordingly.

Take some time with this kind of, you may find the initial groupings modification over time. Sometimes it is called a great ‘affinity diagram’. An advantage of using post-its is that you will see the entirety of your effects at once, rather than seeing a small part over a screen at any one time. Witnessing the ‘big picture’ will assist you to visualise what’s going on more easily than attempting this visualisation in your mind alone. Another advantage is that post-its give you the versatility to make further changes to the diagram if and when needed.

If you are able to, do this on a white-colored board. It has 2 advantages:

* You’re able to draw wedding rings around the groupings, and add annotations where needed.
* The post-its might feasibly stick and stay to need these people (rather than deciding to fall to the floor at most inopportune times).

Essentially you’re setting up a visual representation (almost a mind map) of the effect. Once really visualized, you will find it’ll generate a lot more good sense.

Don’t forget why you were conducting the interviews

The first document emphasized the requirement to have a goal when conducting the interviews:

“The aims of interviews in order to discover:

2. Users’ goals and needs.
* How users entire tasks on your site (or would perform if efficiency was available).
* What users believe the site provides them (and what more they really want/need). ”

This could act as an effective framework to utilize your studies, and should be remembered even though conducting the analysis. Nevertheless keep in mind that the beauty of interviews is certainly their flexibility so if you feel placing an alternate focus on the results clarifies your results, you can do consequently.

Bounce your opinions off other people

Stand in entrance of your post-its and talk your results through with someone (or several people). Encourage concerns. You will not be able to answer just about every question, however, you will find where gaps in your explanations will be. Talking through your findings will likely help additional clarify your opinions, and you’ll understand where the breaks are in the overall picture.

You may also find bouncing concepts off those that didn’t be present at the selection interviews useful. Seeing the results with someone with a different perspective from your can create ideas you may not have considered in any other case.

Take your time

You will find the first couple of hours will be filled up with a madness of composing and grouping post-its, you should then sleep on the final result. You will find your subconscious helps keep on implementing the problems, and you could well find you wake up with even more ideas, or when taking a soak in a bath, or perhaps on the walk home… There will always be further pieces to add, and changes to be created to your affinity diagram.

Developing your findings from selection interviews is like designing a photograph by hand. It takes as well as if you rush through the procedure then the effect is quite a bit less it should be. Invest some time over the each stage, you will possess been given an outstanding amount of information to process during the interviews, so ensure anything relevant gets down and a clear overall message has the capacity to develop.


Once if you’re done it really leaves the ‘simple’ couple of:

* Making whatever changes are was required to your site
* Producing matrimonios
* The diagnosis of problems with your current site
* Directing new design ideas

another one belonging to the thousands of concerns interviews can feed amazingly useful info into . Require “small” challenges might be made easier knowing your hard work are going to pay off arrive go live.

As mentioned in the previous document “interviews are an easy way to find in-depth information about the users”, just remember that more effort and hard work is needed than expected to take out those awesome results.

Genel Bilgiler

  • Kategori
  • Kayıt Tarihi8 Haziran 2018, Cuma
  • Ziyaretciler

  • Ülkeler